UniCredit has been recognised as the best global trade finance bank for customer service in this year's Euromoney Trade Finance Survey, which saw the bank consolidate its market-leading position picking up 31 awards across various categories and geographies.

The survey, now in its tenth year, collates feedback from over 11,000 corporates and financial institutions, providing compelling evidence of UniCredit's product expertise, best-in-class customer service and deep understanding of its core European markets.

The results benchmark banks under two headings - 'Best Service', which assesses levels of customer service, and 'Market Leader', which combines penetration, percentage of business and turnover data to create an overall ranking of the best trade finance banks.

In the 'Best Service' rankings, UniCredit not only retained top global honours in the 'All Services' category, but also for its 'Advisory' and 'Product' capabilities, whilst picking up two new global titles for 'Support & Advisory' and its 'Digital Offering' - the latter a nod to the bank's ongoing push to develop innovative solutions tailored to clients' evolving needs.

At a regional level, UniCredit was once again recognised as the best provider of 'All Services' in Central & Eastern Europe (CEE), as well as leading the region's 'Digital Offering' and 'Product' categories. The depth of the bank's geographical coverage was further underlined by number-one rankings for 'All Services' in Austria, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Germany, Hungary, Italy, Romania, Serbia, and Slovakia.

“We will continue working to maintain our leadership position and to improve our services based on our extensive experience and the advantage of being part of a successful internationally present banking group. The most important engine for us are the needs of our customers”, commented the Head of Corporate and Investment Banking – Raluca Popescu in UniCredit Bulbank.

„It is a significant recognition for the Trade Finance Team at UniCredit Bulbank to be highly appreciated by Euromoney survey. The fact that we have won both awards Market Leader in Trade Finance services and the Best Service Provider for the second consecutive year shows our constant commitment to meet customer needs. said Alexander Kirov, head of Global Transactions in UniCredit Bulbank.

He reminded that the clients of UniCredit Bulbank have the option to execute completely remotely all types of trade finance transactions. This is possible through the online banking - Bulbank Online. The head of Global Transactions also commented that the online service is preferred by the clients of UniCredit Bulbank, as for 2020 the ordered transactions online reach 60% of all transactions.

Notably, UniCredit was also highly successful in the 'Market Leader' category, securing both the top spot in CEE, alongside a further eleven countries - namely, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Italy, Romania, Russia, Serbia and Slovakia.

Commenting on the recognition, Luca Corsini, UniCredit's Co-Head of Global Transaction Banking, said: "We strive to deliver the highest-quality products to our clients - with the shift to remote working prompting increased interest in our burgeoning range of digital solutions. This year's Trade Finance Survey recognises our ongoing efforts in these areas as we continue to support and finance the real economy."

Giovanni Solaroli, also Co-Head of Global Transaction Banking, added: "This set of truly pan-European results are testament to our teams' collaborative spirit, expertise, and commitment to providing best-in-class services in a challenging environment."

The Euromoney Trade Finance Survey adds to an increasing list of successes for UniCredit's trade finance platform. Recent honours include 'Best Trade Finance Bank in CEE' and 'Best Supply Chain Finance Provider in CEE' at Global Finance's 2021 Trade and Supply Chain Finance Awards. In 2020, UniCredit was also recognised as the 'Best Bank for Transaction Services in Central & Eastern Europe' at Euromoney's Awards for Excellence.

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