What should I do if I lose my mobile phone?
How can we help?
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Become a client
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- What kind of devices can I use to register and become a customer of UniCredit Bulbank?
- Is there a fee for using the Bulbank Mobile App?
- What is Evrotrust?
- How to sign the documents?
- What personal information do I need to provide and why?
- How will I receive my card?
- When can I start using my account?
- When can I start using the Bulbank Mobile App?
- Activate Chevron Down Icon
- Login Chevron Down Icon
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M-token
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- What is M-token?
- How can I activate M-token?
- What is a One-time password and how to use it?
- What is a code for signature and how to use it?
- How to change my M-token PIN?
- Can I activate and use M-token on more than one device?
- Do I need to have Internet on my phone in order to use M-token?
- What should I do if I want to use M-token on another mobile device?
- What should I do if I lose my mobile phone?
- 3D Password
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- Accounts Chevron Down Icon
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Cards
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- What information can I get about my cards?
- What is a digital debit card and how I can use it?
- What is dynamic password and how to turn it on?
- When and how can I lock/unlock my bank card?
- What is a digital wallet, how to add a card to it and how to use it?
- How can I defer directly in Bulbank Mobile my payments for purchases made by UniCredit Shopping Card?
- How can I increase my credit card limit?
- How can I request via Bulbank Mobile delivery of my reissued debit card?
- Loans Chevron Down Icon
- Savings and investments Chevron Down Icon
- Payments Chevron Down Icon
- Analyses Chevron Down Icon
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Products
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- What do I get with an everyday banking plan?
- How to request a new Digital debit card?
- How to request a new debit card?
- How to request a Shopping card?
- How can I increase my credit card limit?
- How to request a consumer loan?
- How to request a new investment plan?
- Where can I see the requests I have sent?
- How to generate a bank a bank account notice for account/s?
- How to request a term deposit through Bulbank Mobile?
- How to request a car leasing?
- My Car Chevron Down Icon
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Choose category
Chevron Down Icon
- Become a client
- What kind of devices can I use to register and become a customer of UniCredit Bulbank?
- Is there a fee for using the Bulbank Mobile App?
- What is Evrotrust?
- How to sign the documents?
- What personal information do I need to provide and why?
- How will I receive my card?
- When can I start using my account?
- When can I start using the Bulbank Mobile App?
- Activate
- How to activate Bulbank Mobile if I never used the app before?
- Can I log in with Touch ID/Face ID?
- My device is rooted or jailbroken. What does that mean?
- Login
- I have forgotten my PIN code. What should I do?
- I have entered a wrong password a few times. What should I do?
- M-token
- What is M-token?
- How can I activate M-token?
- What is a One-time password and how to use it?
- What is a code for signature and how to use it?
- How to change my M-token PIN?
- Can I activate and use M-token on more than one device?
- Do I need to have Internet on my phone in order to use M-token?
- What should I do if I want to use M-token on another mobile device?
- What should I do if I lose my mobile phone?
- 3D Password
- Home Screen
- What information do I see on the home screen?
- Accounts
- What information can I get about my accounts?
- How to make a default account for payments?
- Cards
- What information can I get about my cards?
- What is a digital debit card and how I can use it?
- What is dynamic password and how to turn it on?
- When and how can I lock/unlock my bank card?
- What is a digital wallet, how to add a card to it and how to use it?
- How can I defer directly in Bulbank Mobile my payments for purchases made by UniCredit Shopping Card?
- How can I increase my credit card limit?
- How can I request via Bulbank Mobile delivery of my reissued debit card?
- Loans
- What information can I get about my loans?
- Savings and investments
- What information do I see on the investment plans screen?
- Payments
- What type of payments can I perform?
- How to make money transfers?
- How to use the „Repeat payment“ and „Return payment“ options?
- How to create, execute, edit/delete a template?
- How to pay my utility bills?
- How to check the outgoing payments?
- How do I check and pay municipality taxes and fees?
- Analyses
- Cost analyses
- Products
- What do I get with an everyday banking plan?
- How to request a new Digital debit card?
- How to request a new debit card?
- How to request a Shopping card?
- How can I increase my credit card limit?
- How to request a consumer loan?
- How to request a new investment plan?
- Where can I see the requests I have sent?
- How to generate a bank a bank account notice for account/s?
- How to request a term deposit through Bulbank Mobile?
- How to request a car leasing?
- My Car
- What's "My car" in Bulbank Mobile?
What should I do if I lose my mobile phone?
If you lose your phone, log into your Bulbank Online account, go to the M-token menu and deactivate it or call 0700 1 84 84 to request deactivation of the application you use. Do not reveal your M-token PIN login information to anybody.
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