How can I register for the service?
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M-token
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- What is M-token?
- What are the advantages of M-token?
- How can I activate M-token?
- What is a One-time password and how to use it?
- What is a code for signature and how to use it?
- How to change my M-token PIN?
- Can I activate and use M-token on more than one device?
- Do I need to have Internet on my phone in order to use M-token?
- What should I do if I want to use M-token on another device or to reactivate M-token?
- What should I do if I lose my mobile phone?
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Settings
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- I have entered a wrong password a few times. What should I do?
- How to activate Bulbank Mobile if I never used the app before?
- How can I change the limit for Bulbank Mobile payments through the Bulbank Online service?
- How can I activate M-token through the Bulbank Online service?
- What signature tool can I use in Bulbank Online?
- What is the sign/login tool and how do I check which tool I am using?
- What is the Trusted Recipients list and how can I manage it?
- How can I set up different payment and account preferences?
- What notifications can I set up through the Bulbank Online service?
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Choose category
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- Registration
- Who is Bulbank Online intended for?
- How can I register for the service?
- Login
- What should I do if I forget my Bulbank Online username and password?
- M-token
- What is M-token?
- What are the advantages of M-token?
- How can I activate M-token?
- What is a One-time password and how to use it?
- What is a code for signature and how to use it?
- How to change my M-token PIN?
- Can I activate and use M-token on more than one device?
- Do I need to have Internet on my phone in order to use M-token?
- What should I do if I want to use M-token on another device or to reactivate M-token?
- What should I do if I lose my mobile phone?
- 3D Password
- What is dynamic password for online payment?
- How can I activate dynamic password for my card?
- How can I see the dynamic password?
- Home Screen
- What information do I see on the home screen?
- Accounts
- What information can I get about my accounts?
- How to make a default account for payments?
- Cards
- What information can I get about my cards?
- What is dynamic password and how to turn it on?
- When and how can I lock/unlock my bank card?
- Loans
- What kind of information can I obtain regarding my loans?
- Savings and investments
- What information do I see on the investments plans screen?
- Payments
- What type of payments can I perform?
- How to make money transfers?
- How to make a "Fast payment"?
- How to use the "Repeat payment" and "Return payment" options?
- How to create, execute, edit/delete a template?
- How to pay my utility bills?
- How to check the outgoing payments?
- Products
- What products can I request using Bulbank Online?
- Settings
- I have entered a wrong password a few times. What should I do?
- How to activate Bulbank Mobile if I never used the app before?
- How can I change the limit for Bulbank Mobile payments through the Bulbank Online service?
- How can I activate M-token through the Bulbank Online service?
- What signature tool can I use in Bulbank Online?
- What is the sign/login tool and how do I check which tool I am using?
- What is the Trusted Recipients list and how can I manage it?
- How can I set up different payment and account preferences?
- What notifications can I set up through the Bulbank Online service?
How can I register for the service?
Remote Registration
In few easy steps you can activate the service remotely using a Qualified Electronic Signature (QES):
- Contact the Customer Contact Center on the following phone number 0700 1 84 84.
- After identification, you will receive a completed Electronic banking services application form, according to your instructions.
- After successfully signing the Electronic banking services application form, you will receive a generated ID code and a short instruction on your e-mail.
- Open the Bulbank Online page and select the "Log in by electronically/ e-received ID code" option to start the process of activating your initial access to the service.
To sign the documents, all types of QES registered under the Law on electronic documents and electronic certification services are used - Evrotrust, Borica - B-trust, InfoNotary and others.
Registration in a bank branch
You can activate the service in a branch of UniCredit Bulbank which is suitable for you, where you can submit an Electronic banking services application form. You will receive a personal username and password for access in a paper PIN envelope or an electronically generated ID code to enable access via e-mail, after identification with an ID document.