Customer Satisfaction feedback
What kind of a campaign is this?
You chose UniCredit Bulbank or UniCredit Leasing as your financial partner and we will be happy to receive your feedback. Expect to hear from us - via short phone call or e-mail.
Give us FOOD FOR THOUGHT! - Take 3 minutes to share your suggestions, ideas and recommendations with us and expect to see them implemented.
How can I participate?
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If you have signed a contract or conducted negotiations with bank experts in the last 30 days.
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Take 3 minutes to answer a few questions that we will ask you during a short phone call or by e-mail.
Terms and conditions for participation in the campaign
To be a corporate client of UniCredit Bulbank*.
To have signed a contract or conducted negotiations for a contract with the bank and its related companies in the last 30 days, for:
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Credit and other bank products and services
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UniCredit Leasing products
* Corporate clients are legal entities - Bulgarian or foreign companies or companies, registered in Bulgaria, which have more than 50% foreign participation in the ownership, have an annual turnover of more than MBGN 2 and conduct economic activities in Bulgaria.
Infodirect
Characteristics
E-mail or SMS for account movements
IconYou receive an e-mail or SMS notification about incoming or outgoing movements on accounts subscribed.
Monthly statement
IconYou receive an e-mail monthly statement of movements in Excel format.
Setting of limits
IconThe service allows to set limits on amounts below which no SMS-es will be sent for more efficient management of messages sent.
Scheduled notifications
IconAn option to receive regular statements by е-mail on a schedule of your choice – daily, weekly or monthly, in an easy to process Excel format.
Account subscription
IconThe service subscription can cover all existing client accounts in BGN and foreign currency – current, deposit, card, package, etc.
Without entering any passwords
IconThere is no need to remember usernames and passwords or visit a specialized service website.
An e-mail or SMS notification is sent after a movement on account has been recorded. For card accounts with SMS notification, the first SMS will be received right after your card has been used at a POS terminal or ATM machine. Infodirect will send a second SMS for the same transaction after the amount has been recorded on account.
- Via е-mail – you receive information about the amount, date, currency, type and reason of each transfer at е-mail addresses specified by you.
- Via SMS – you receive information about each transfer received or sent, including fees charged, on mobile numbers specified by you.
For convenience and better management of SMS-es sent, criteria can be set on the receipt of notifications on account movements equal to or higher than an amount specified by you.
The service is offered for a monthly fee for information sent by email and charge per number of SMS-es in accordance with the tariffs of UniCredit Bulbank.
Service Activation
By phone
0700 1 84 84 at the price of a city call
1 84 84 for local mobile operators
In bank branch
Visit the nearest branch of Unicredit Bulbank.