Useful tips for using a virtual POS terminal device
Confirmation of the online order by the customer
- You must provide the customer with the possibility to accept the terms and conditions of the purchase, delivery and personal data processing with a ”Check-box“ button.
Refunds to customers
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The cash refunds to customers shall be performed only by a Reversal/Refund transaction onto the card with which the initial transaction was made.
How long shall the documents for executed payments be kept for?
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The online orders, the terms and conditions valid for them, the customer’s agreement with the terms and conditions, as well as other documents related to the transaction (e.g. a document for a delivery of goods) must be kept by the merchant for a period of 13 months of the date of the transaction.
In case you need assistance for checking a suspicious transaction, you can contact:
Your Relationship Manager
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The Call center
Iconat phone number 02/ 933 7 212 or at short number 15 212 for local mobile operators.