Travel Tips
Check the coverage
Iconof your cards – international, local or Europe only.
When traveling abroad
Iconwe recommend you to have at least 2 different types of cards, e.g. Visa and MasterCard, debit and credit.
At least one week before your trip
Iconcheck the validity of your cards and try to remember their PINs. If your card is expiring or you have forgotten your PIN, you will be able to promptly renew it.
Check your account balance
IconAllocate the account funds according to your needs
Check the transaction
Iconlimits when using your card abroad.
Check the transaction fees
Iconfor payment at POS and cash withdrawal from ATM in order to decide which card is more convenient to use.
If you use a credit card
Iconmost probably you have an insurance. Check its coverage and how to activate it.
Write down the phones
Iconof the Customer Contact Center. If you need assistance, the bank is available 24/7.
Do not store your PIN
Icontogether with the card, on paper or another medium, and do not leave it unattended at public places.
Before entering your PIN
Iconcheck whether the amount shown on the display of the device is correct.
Upon completion of transaction
Icondo not forget to take your card and receipt from the POS terminal, as well as any additional invoices or documents issued by the merchant. You may need them later.
If you find that your payment was duplicated
Iconor you were overcharged or undercharged and you are still on site, notify the merchant immediately. If you do not receive assistance from him, contact the bank.
If during withdrawal the ATM holds your card
Iconcontact the terminal servicing bank and check the conditions for its return. If the bank has no such practice, you should block your card by calling the Customer Contact Center.
If your card gets lost or stolen
Iconimmediately call the 24/7 Customer Contact Center to have your card promptly blocked.
Carefully follow the steps
Iconupon ATM withdrawal and read the messages on the screen. You may be prompted to make a donation or to be given an option for cash withdrawal in a different currency
Control and monitor remotely
Iconyour account transactions and balances through the Online banking or Mobile banking.
For your piece of mind
Iconuse additional services, such as:
- SMS notification, whereby you will receive a notice for each transaction with your card
- Secure payment password, which protects your online payments
